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Delete your account
You can permanently delete your fytlink account and the data on it at any time. Here is what happens, and how to ask for it.
Request deletion
Email us from the address your account is registered to, with the subject “Delete my fytlink account”. Include your registered email and your gym's name so we can check you own it.
Email a deletion requestBefore you delete
This is permanentOnce deleted, your account cannot be restored. Export any member lists, payment history or reports you want to keep.
Cancel your subscriptionDeletion does not refund the rest of a paid period on its own. Say so in your email if you would like us to look at one.
What gets deleted
Your account profile — name, email, phone and password.Your gym’s data — members, payments, attendance, assigned workouts, notes and uploaded photos.Staff accounts and their access tokens.Push notification tokens and device sessions.Support conversations tied to your account.
What we may keep, and why
Invoices and transaction records we are required to hold for tax, accounting or legal compliance.Anonymised, aggregated usage figures that cannot be tied back to you.Backup snapshots, which are overwritten automatically within a short retention window.
How long it takesWe confirm your request within 2 working days and finish the deletion within 30. Anything left in encrypted backups is purged within 90.
If you are a gym member, not a gym owner
Your record belongs to the gym that added you, so ask them to remove it first. If your gym does not reply, email [email protected] and we will help.
Questions
For anything else about your data, read our Privacy Policy or write to [email protected].